thoughts from places

On measuring

tl;dr think of something to measure, then try and improve it

I met someone recently who tries to measure the current state of a situation before trying to improve it.

It is a great approach in my opinion. It allows you to determine what to work on, what the success scenario should look like, and wether your efforts have improved the situation or done the opposite.

An example

We get a lot of support emails.

Lets measure

The answers to these questions help determine the success scenario.

Think of solutions

Reduce the number of support emails

Analyize the existing support emails. Are there patterns that jump out that we can automate away.

Reduce processing time

I think this is a great little framework for approaching problems.

Neil Lyons

Freelance Web Developer based in the UK.